Nov 6, 2018 I'm simply pointing at the shipping (and possible customs) hassles. the process during working hours, I had a return label after 1-2 hours.
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As a company, we have a single objective: making you, our customer, happy. +49(0)9546 9223-55 I was just on the Thomann US site looking at higher end guitar cable, and while the price was less then some places here, the shipping, being $34, kind of evened things out. May not be worth it for more inexpensive items. We are very disappointed that Thomann apparently doesn’t monitor or return customer inquiries and we are getting stuck with a $70 shipping charge and a long wait to get our money back. I’m a guitarist of 40 years and this guitar was intended for a student. I saw a great review of your guitars and wanted to try one out. Thomann is the largest online and mail order retailer for musical instruments, light and sound equipment worldwide, having about 10m customers in 120 countries and 80,000 products on offer.
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Despite Brexit (which FYI, I did not vote for), Thomann should still try and help their customers after sending out faulty goods and potentially shipping goods on the wrong commodity codes. Welcome to Thomann! In Europe's biggest music store you'll find a huge range of instruments as well as studio-, light-and sound technology.We have the most popular brands, low-priced alternatives, and many free extras for musicians. However, if a return is demanded, the return shipping and handling fees are the responsibility of the purchaser, plus a restocking fee of 20%. Returned MetalPrints and Acrylic Prints must be repackaged in the exact same shipping carton and manner they arrived in. Thomann is the largest online and mail order retailer for musical instruments, light and sound equipment worldwide, having about 10m customers in 120 countries and 80,000 products on offer.
Thomann is the largest online and mail order retailer for musical instruments, light and sound equipment worldwide, having about 10m customers in 120 countries and 80,000 products on offer. We are musicians ourselves and share your passion for making it. As a company, we have a single objective: making you, our customer, happy. +49(0)9546 9223-55
2020-08-09 · Simply fill out the online "return product" form in the customer center. You will then receive all necessary information for the return shipment. Please ensure that all products are returned in their original packaging, with all components and accessories and without signs of use. Of course we still receive return wishes via E-Mail or telephone.
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Home / Customer Care / Shipping & Returns Shipping Policies When will my order ship? Orders received by 11:00 a.m. CST are shipped the same day. Any order received after the cut-off will ship the next business day. Orders received after 11:00 a.m.
Home / Customer Care / Shipping & Returns Shipping Policies When will my order ship? Orders received by 11:00 a.m. CST are shipped the same day. Any order received after the cut-off will ship the next business day. Orders received after 11:00 a.m. CST on Friday will ship the following business day. We do not fulfill orders on … Shipping & Returns Read More »
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Activate Return Shipping on Us. Once the service is activated, participants may receive a refund or create a free return shipping label, for up to $30 on 12 eligible purchases of tangible items per calendar year (January 1st - December 31st) on qualifying returns in accordance with seller’s return policy.
Thomann Shipping Fees for USA and Canada – Updated. Thomann has recently updated their shipping fees information on their web page. For only the USA and Canada, now you need to enter your full address with postal code to calculate the exact shipping fees.